| #1 |
{"message": {"timestamp": 1783416197599, "type": "end-of-call-report", "analysis": {}, "artifact": {"messages": [{"role": "system", "message": "Follow this strict call flow:\n1. Greet the caller and ask if they need a ride to LAX airport or a pickup from |
{"message": {"timestamp": 1783416197599, "type": " |
{"message": {"timestamp": 1783416197599, "type": "end-of-call-report", "analysis": {}, "artifact": {"messages": [{"role": "system", "message": "Follow this strict call flow:\n1. Greet the caller and ask if they need a ride to LAX airport or a pickup from LAX airport.\n2. Ask for the specific date and time of the flight.\n3. Ask for the full pickup or drop-off address in Los Angeles.\n4. Collect their full name and phone number.\n5. Tell the customer: \"Thank you! I have taken your request. Our team will review the details and send a confirmation text message to your phone shortly.\"\n\nStyle Guidelines:\n- Speak clearly and naturally.\n- Keep your responses short (1-2 sentences max).\n- Ask only ONE question at a time to keep it simple for the caller.", "time": 1783416028359, "secondsFromStart": 0}, {"role": "bot", "message": "Thanks for calling. I can help you schedule a ride to or from LAX Airport. What day were you hoping for?", "time": 1783416032615, "endTime": 1783416037814, "secondsFromStart": 4.082, "duration": 5199, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "book alliance.", "time": 1783416044832, "endTime": 1783416049173, "secondsFromStart": 16.299, "duration": 4341, "metadata": {"wordLevelConfidence": [{"word": "book", "start": 1783416044832, "end": 1783416047002.5, "confidence": 0.4966, "language": "", "punctuated_word": "book"}, {"word": "alliance.", "start": 1783416047002.5, "end": 1783416049173, "confidence": 0.6294, "language": "", "punctuated_word": "alliance."}]}}, {"role": "bot", "message": "Would you like a ride to LAX Airport? or a pickup from LAX Airport.", "time": 1783416051727, "endTime": 1783416056534, "secondsFromStart": 23.194, "duration": 4097, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "Sounds good. Alright.", "time": 1783416058542, "endTime": 1783416059333, "secondsFromStart": 30.009, "duration": 791, "metadata": {"wordLevelConfidence": [{"word": "Sounds", "start": 1783416058542, "end": 1783416058805.6667, "confidence": 1, "language": "", "punctuated_word": "Sounds"}, {"word": "good.", "start": 1783416058805.6667, "end": 1783416059069.3333, "confidence": 0.9995, "language": "", "punctuated_word": "good."}, {"word": "Alright.", "start": 1783416059069.3333, "end": 1783416059333, "confidence": 0.9971, "language": "", "punctuated_word": "Alright."}]}}, {"role": "bot", "message": "Could you please tell me the date and time of your flight?", "time": 1783416060795, "endTime": 1783416063574, "secondsFromStart": 32.262, "duration": 2779, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "The date sticks August? five PM.", "time": 1783416065813, "endTime": 1783416068293, "secondsFromStart": 37.28, "duration": 1754, "metadata": {"wordLevelConfidence": [{"word": "The", "start": 1783416065813, "end": 1783416066193, "confidence": 0.9834, "language": "", "punctuated_word": "The"}, {"word": "date", "start": 1783416066193, "end": 1783416066573, "confidence": 0.9795, "language": "", "punctuated_word": "date"}, {"word": "sticks", "start": 1783416066573, "end": 1783416066953, "confidence": 0.5977, "language": "", "punctuated_word": "sticks"}, {"word": "August?", "start": 1783416066953, "end": 1783416067333, "confidence": 0.5664, "language": "", "punctuated_word": "August?"}]}}, {"role": "bot", "message": "Thanks. Just to confirm, is your flight on August fifth at five PM?", "time": 1783416070068, "endTime": 1783416074454, "secondsFromStart": 41.535, "duration": 4386, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "I puff out. Yeah. Right. Cold water.", "time": 1783416076190, "endTime": 1783416084053, "secondsFromStart": 47.657, "duration": 6907, "metadata": {"wordLevelConfidence": [{"word": "I", "start": 1783416076190, "end": 1783416077675.75, "confidence": 0.9575, "language": "", "punctuated_word": "I"}, {"word": "puff", "start": 1783416077675.75, "end": 1783416079161.5, "confidence": 0.4758, "language": "", "punctuated_word": "puff"}, {"word": "out.", "start": 1783416079161.5, "end": 1783416080647.25, "confidence": 1, "language": "", "punctuated_word": "out."}, {"word": "Yeah.", "start": 1783416080647.25, "end": 1783416082133, "confidence": 1, "language": "", "punctuated_word": "Yeah."}]}}, {"role": "bot", "message": "Got it. Can you please provide", "time": 1783416085466, "endTime": 1783416087894, "secondsFromStart": 56.933, "duration": 2428, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "And Thank you.", "time": 1783416091031, "endTime": 1783416105173, "secondsFromStart": 62.498, "duration": 6696, "metadata": {"wordLevelConfidence": [{"word": "And", "start": 1783416091031, "end": 1783416097253, "confidence": 0.3586, "language": "", "punctuated_word": "And"}]}}, {"role": "bot", "message": "Could you please provide the full pickup or drop off address in Los Angeles", "time": 1783416106557, "endTime": 1783416110134, "secondsFromStart": 78.024, "duration": 3156, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "seven o c a nine zero zero one seven Hey. An episode after that.", "time": 1783416112887, "endTime": 1783416120373, "secondsFromStart": 84.354, "duration": 5855, "metadata": {"wordLevelConfidence": [{"word": "seven", "start": 1783416112887, "end": 1783416113389.889, "confidence": 0.9922, "language": "", "punctuated_word": "seven"}, {"word": "o", "start": 1783416113389.889, "end": 1783416113892.7778, "confidence": 0.4075, "language": "", "punctuated_word": "o"}, {"word": "c", "start": 1783416113892.7778, "end": 1783416114395.6667, "confidence": 0.9507, "language": "", "punctuated_word": "c"}, {"word": "a", "start": 1783416114395.6667, "end": 1783416114898.5557, "confidence": 0.999, "language": "", "punctuated_word": "a"}, {"word": "nine", "start": 1783416114898.5557, "end": 1783416115401.4443, "confidence": 0.9995, "language": "", "punctuated_word": "nine"}, {"word": "zero", "start": 1783416115401.4443, "end": 1783416115904.3333, "confidence": 1, "language": "", "punctuated_word": "zero"}, {"word": "zero", "start": 1783416115904.3333, "end": 1783416116407.2222, "confidence": 1, "language": "", "punctuated_word": "zero"}, {"word": "one", "start": 1783416116407.2222, "end": 1783416116910.111, "confidence": 1, "language": "", "punctuated_word": "one"}, {"word": "seven", "start": 1783416116910.111, "end": 1783416117413, "confidence": 1, "language": "", "punctuated_word": "seven"}]}}, {"role": "bot", "message": "Thanks for that. May I have your full name, please?", "time": 1783416121859, "endTime": 1783416123974, "secondsFromStart": 93.326, "duration": 2115, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "Yes.", "time": 1783416125440, "endTime": 1783416126613, "secondsFromStart": 96.907, "duration": 1173, "metadata": {"wordLevelConfidence": [{"word": "Yes.", "start": 1783416125440, "end": 1783416126613, "confidence": 0.9697, "language": "", "punctuated_word": "Yes."}]}}, {"role": "bot", "message": "Please tell me", "time": 1783416128732, "endTime": 1783416129334, "secondsFromStart": 100.199, "duration": 602, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "So so they want --", "time": 1783416133536, "endTime": 1783416138613, "secondsFromStart": 105.003, "duration": 5077, "metadata": {"wordLevelConfidence": [{"word": "So", "start": 1783416133536, "end": 1783416134551.4, "confidence": 0.9927, "language": "", "punctuated_word": "So"}, {"word": "so", "start": 1783416134551.4, "end": 1783416135566.8, "confidence": 0.7642, "language": "", "punctuated_word": "so"}, {"word": "they", "start": 1783416135566.8, "end": 1783416136582.2, "confidence": 0.9883, "language": "", "punctuated_word": "they"}, {"word": "want", "start": 1783416136582.2, "end": 1783416137597.6, "confidence": 0.9297, "language": "", "punctuated_word": "want"}, {"word": "--", "start": 1783416137597.6, "end": 1783416138613, "confidence": 0.9009, "language": "", "punctuated_word": "--"}]}}, {"role": "bot", "message": "Could you please provide your full name?", "time": 1783416140573, "endTime": 1783416141894, "secondsFromStart": 112.04, "duration": 1321, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "My phone name is Yasir Hamdevashi. Not because one was", "time": 1783416143643, "endTime": 1783416149333, "secondsFromStart": 115.11, "duration": 4207, "metadata": {"wordLevelConfidence": [{"word": "My", "start": 1783416143643, "end": 1783416144044.6667, "confidence": 0.9995, "language": "", "punctuated_word": "My"}, {"word": "phone", "start": 1783416144044.6667, "end": 1783416144446.3333, "confidence": 0.4187, "language": "", "punctuated_word": "phone"}, {"word": "name", "start": 1783416144446.3333, "end": 1783416144848, "confidence": 0.4275, "language": "", "punctuated_word": "name"}, {"word": "is", "start": 1783416144848, "end": 1783416145249.6667, "confidence": 1, "language": "", "punctuated_word": "is"}, {"word": "Yasir", "start": 1783416145249.6667, "end": 1783416145651.3333, "confidence": 0.4746, "language": "", "punctuated_word": "Yasir"}, {"word": "Hamdevashi.", "start": 1783416145651.3333, "end": 1783416146053, "confidence": 1, "language": "", "punctuated_word": "Hamdevashi."}]}}, {"role": "bot", "message": "Thank you. Thank you, Yas.", "time": 1783416147657, "endTime": 1783416152374, "secondsFromStart": 119.124, "duration": 2051, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "Thank you. Goodbye.", "time": 1783416151006, "endTime": 1783416151733, "secondsFromStart": 122.473, "duration": 727, "metadata": {"wordLevelConfidence": [{"word": "Thank", "start": 1783416151006, "end": 1783416151248.3333, "confidence": 0.8838, "language": "", "punctuated_word": "Thank"}, {"word": "you.", "start": 1783416151248.3333, "end": 1783416151490.6667, "confidence": 1, "language": "", "punctuated_word": "you."}, {"word": "Goodbye.", "start": 1783416151490.6667, "end": 1783416151733, "confidence": 1, "language": "", "punctuated_word": "Goodbye."}]}}, {"role": "bot", "message": "Could you please provide your --", "time": 1783416153094, "endTime": 1783416154854, "secondsFromStart": 124.561, "duration": 1760, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "I believe that's. One zero six nine.", "time": 1783416153626, "endTime": 1783416169173, "secondsFromStart": 125.093, "duration": 5256, "metadata": {"wordLevelConfidence": [{"word": "I", "start": 1783416153626, "end": 1783416154221.6667, "confidence": 0.6572, "language": "", "punctuated_word": "I"}, {"word": "believe", "start": 1783416154221.6667, "end": 1783416154817.3333, "confidence": 0.6646, "language": "", "punctuated_word": "believe"}, {"word": "that's.", "start": 1783416154817.3333, "end": 1783416155413, "confidence": 0.979, "language": "", "punctuated_word": "that's."}]}}, {"role": "bot", "message": "Thank you. I have taken your request. Our team will review the details and send a confirmation text message to your phone shortly.", "time": 1783416170670, "endTime": 1783416178214, "secondsFromStart": 142.137, "duration": 7544, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "Thank you. Thank you. Goodbye.", "time": 1783416179936, "endTime": 1783416181253, "secondsFromStart": 151.403, "duration": 1317, "metadata": {"wordLevelConfidence": [{"word": "Thank", "start": 1783416179936, "end": 1783416180199.4, "confidence": 1, "language": "", "punctuated_word": "Thank"}, {"word": "you.", "start": 1783416180199.4, "end": 1783416180462.8, "confidence": 1, "language": "", "punctuated_word": "you."}, {"word": "Thank", "start": 1783416180462.8, "end": 1783416180726.2, "confidence": 1, "language": "", "punctuated_word": "Thank"}, {"word": "you.", "start": 1783416180726.2, "end": 1783416180989.6, "confidence": 1, "language": "", "punctuated_word": "you."}, {"word": "Goodbye.", "start": 1783416180989.6, "end": 1783416181253, "confidence": 1, "language": "", "punctuated_word": "Goodbye."}]}}, {"role": "bot", "message": "You're welcome. Have a great day. Goodbye.", "time": 1783416183019, "endTime": 1783416184694, "secondsFromStart": 154.486, "duration": 1146, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}], "messagesOpenAIFormatted": [{"role": "system", "content": "Follow this strict call flow:\n1. Greet the caller and ask if they need a ride to LAX airport or a pickup from LAX airport.\n2. Ask for the specific date and time of the flight.\n3. Ask for the full pickup or drop-off address in Los Angeles.\n4. Collect their full name and phone number.\n5. Tell the customer: \"Thank you! I have taken your request. Our team will review the details and send a confirmation text message to your phone shortly.\"\n\nStyle Guidelines:\n- Speak clearly and naturally.\n- Keep your responses short (1-2 sentences max).\n- Ask only ONE question at a time to keep it simple for the caller."}, {"role": "assistant", "content": "Thanks for calling. I can help you schedule a ride to or from LAX Airport. What day were you hoping for?"}, {"role": "user", "content": "book alliance."}, {"role": "assistant", "content": "Would you like a ride to LAX Airport? or a pickup from LAX Airport."}, {"role": "user", "content": "Sounds good. Alright."}, {"role": "assistant", "content": "Could you please tell me the date and time of your flight?"}, {"role": "user", "content": "The date sticks August? five PM."}, {"role": "assistant", "content": "Thanks. Just to confirm, is your flight on August fifth at five PM?"}, {"role": "user", "content": "I puff out. Yeah. Right. Cold water."}, {"role": "assistant", "content": "Got it. Can you please provide"}, {"role": "user", "content": "And Thank you."}, {"role": "assistant", "content": "Could you please provide the full pickup or drop off address in Los Angeles"}, {"role": "user", "content": "seven o c a nine zero zero one seven Hey. An episode after that."}, {"role": "assistant", "content": "Thanks for that. 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I can help you schedule a ride to or from LAX Airport. What day were you hoping for?\nUser: book alliance.\nAI: Would you like a ride to LAX Airport? or a pickup from LAX Airport.\nUser: Sounds good. Alright.\nAI: Could you please tell me the date and time of your flight?\nUser: The date sticks August? five PM.\nAI: Thanks. Just to confirm, is your flight on August fifth at five PM?\nUser: I puff out. Yeah. Right. Cold water.\nAI: Got it. Can you please provide\nUser: And Thank you.\nAI: Could you please provide the full pickup or drop off address in Los Angeles\nUser: seven o c a nine zero zero one seven Hey. An episode after that.\nAI: Thanks for that. May I have your full name, please?\nUser: Yes.\nAI: Please tell me\nUser: So so they want --\nAI: Could you please provide your full name?\nUser: My phone name is Yasir Hamdevashi. Not because one was\nAI: Thank you. Thank you, Yas.\nUser: Thank you. Goodbye.\nAI: Could you please provide your --\nUser: I believe that's. 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Just to confirm, is your flight on August fifth at five PM?", "time": 1783416070068, "endTime": 1783416074454, "secondsFromStart": 41.535, "duration": 4386, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "I puff out. Yeah. Right. Cold water.", "time": 1783416076190, "endTime": 1783416084053, "secondsFromStart": 47.657, "duration": 6907, "metadata": {"wordLevelConfidence": [{"word": "I", "start": 1783416076190, "end": 1783416077675.75, "confidence": 0.9575, "language": "", "punctuated_word": "I"}, {"word": "puff", "start": 1783416077675.75, "end": 1783416079161.5, "confidence": 0.4758, "language": "", "punctuated_word": "puff"}, {"word": "out.", "start": 1783416079161.5, "end": 1783416080647.25, "confidence": 1, "language": "", "punctuated_word": "out."}, {"word": "Yeah.", "start": 1783416080647.25, "end": 1783416082133, "confidence": 1, "language": "", "punctuated_word": "Yeah."}]}}, {"role": "bot", "message": "Got it. Can you please provide", "time": 1783416085466, "endTime": 1783416087894, "secondsFromStart": 56.933, "duration": 2428, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "And Thank you.", "time": 1783416091031, "endTime": 1783416105173, "secondsFromStart": 62.498, "duration": 6696, "metadata": {"wordLevelConfidence": [{"word": "And", "start": 1783416091031, "end": 1783416097253, "confidence": 0.3586, "language": "", "punctuated_word": "And"}]}}, {"role": "bot", "message": "Could you please provide the full pickup or drop off address in Los Angeles", "time": 1783416106557, "endTime": 1783416110134, "secondsFromStart": 78.024, "duration": 3156, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "seven o c a nine zero zero one seven Hey. 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Thank you, Yas.", "time": 1783416147657, "endTime": 1783416152374, "secondsFromStart": 119.124, "duration": 2051, "source": "", "assistantName": "Yasir", "assistantId": "8a4dc8b1-d7f8-4c70-8c75-2007dc96bca8"}, {"role": "user", "message": "Thank you. 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